OGIS Final Response Letters to Customers

Customer disputes agency's no records response. Provided more information about the agency's actions.

Denial

(6,7(C))

Customer requested assistance with a denied FOIA request and appeal. OGIS explained the agency's exemptions and public interest.

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency and learned that there may be other places customer could make request. OGIS sent customer additional information.

Customer requested assistance with delayed FOIA appeal. OGIS contacted the agency to obtain the appeal tracking number and the status of the appeal in the agency's queue. Relayed this information to the customer.

Customer seeks assistance with delayed FOIA requests. OGIS worked with the agency's FOIA Public Liaison but was unable to obtain estimated dates of completion.

Customer requested assistance with delayed FOIA request. OGIS contacted the agency and learned the agency issued a response. OGIS informed the requester.

Customer requested assistance with delayed FOIA request. OGIS contacted the agency and received a copy of the agency's final response letter, which OGIS sent to the customer.

Customer disputes agency's response to an appeal. Explained appeal process.

Customer requested assistance with interim releases and dispute of the use of exemption. OGIS contacted the agency, but the agency was firm in their use of the exemption. OGIS provided customer with information about appeals.

Denial

(7(C))

Customer disputes agency's decision. Provided information on public interest.

Customer requested assistance with additional questions regarding medical records. OGIS responded explaining the purpose of the FOIA and it's limitations regarding questions.

Customer requested assistance with denied FOIA. OGIS discussed request with agency and explained the agency's actions to the customer.

Customer seeks assistance with a referred request. OGIS contacted the agency to learn the request's status in the queue, since agency couldn't provide an estimated date of completion.

Customer requested assistance with delayed FOIA request. OGIS contacted the agency and learned the request is in process and the estimated date of completion remains the same.

Denial

(6, 7(C))

Customer requested assistance with denied FOIA request. OGIS gave the customer information about the agency's actions and possible steps forward.

Denial

(6)

Customer disputes agency's response to a request and seeks status of another. Contacted agencies and provided information.

Denial

(4)

Customer requested assistance with denied FOIA request. OGIS reached out to agency and learned that the requester made an appeal.

Customer requested assistance with denied FOIA request and appeal. OGIS contacted agency and learned on appeal the request was remanded. OGIS explained the process to the customer and explained exemptions.

Denial

(3)

Customer requested assistance with denied request and appeal. OGIS spoke with the agency regarding the request and the agency gave OGIS some steps forward for the customer.

Customer came to OGIS regarding a denied FOIA. While working the case, OGIS learned the customer filed a lawsuit against the agency. OGIS informed customer we could no longer assist when litigation pending.

Customer contacted OGIS for assistance. OGIS contacted the agency. Agency decided to issue another release.

Denial

(5, 6, 7(E))

Customer requested assistance with agency's response to appeal. OGIS contacted the agency to learn about the case, and informed customer what we learned.

Customer requested assistance in learning the status and tracking number of an appeal. Contacted the agency to inquire about the appeal and provided the customer with the tracking number the agency assigned to the appeal.

Denial

(3, 5, 7(C))

Customer disputed agency's partial denial of a request. Contacted the ageny to inquire about its action on the request. Provided the customer with an explanation of the agency's rationale for responding as it did and information concerning FOIA exemptions 3, 5, and 7(C).

Denial

(6)

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Denial

(3, 5, 7(C), 7(E))

Customer seeks assistance with a denied FOIA. Suggested next steps.

Customer requested assistance with multiple delays with 3 components of the agency. OGIS contacted components and received updates, but all 3 components could not provide estimated dates of completion.

Denial

(6)

Customerr requested assistance with denied FOIA request and appeal. OGIS contacted agency and explained exemptions to requester.

Denial

(6)

Customer requested assistance with denied FOIA request and use of exemptions. OGIS contacted agency, which was firm in its determination. OGIS provided information about exemptions.

Customer requested assistance with denied FOIA appeal. OGIS provided contact information for FOIA processor at agency, since agency cannot discuss tax return information with OGIS.

Customer requested assistance with delayed FOIA request/appeal. OGIS contacted agency regarding search. Agency conducted additional searches and issued no records response with appeal rights.

Denial

(7(A))

Customer requested assistance with denied FOIA request and appeal. OGIS contacted agency to discuss. Provided information regarding exemptions to requester.

Denial

(3, 7(C))

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Denial

(7(A))

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Customer believes that additional records exist. Discussed with agency and suggested next steps.

Customer seeks information about an agency's decision to combine two requests. Contacted agency and provided information.

No Records

Customer requested assistance with denied FOIA request and appeal. OGIS provided information about the agency's actions.

Denial

(7(E))

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Customer disputes agency's no records response. Provided more information about the agency's actions.

Denial

(5, 7(C))

Customer disputes agency's decision to withhold materials. Provided information about the agency's actions.

Customer disputes agency's inability to locate records. Discussed with agency, which adjusted its search and found the records.

Denial

(3,5,7(A), 7(E))

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency to discuss request. Agency provided information.

Customer requested assistance with fee estiamte. OGIS contacted the agency to discuss estimate. OGIS provided breakdown of fees for customer and explanation of regulations.

Glomar

(1, 3)

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Denial

(7(A))

Customer requested assistance with one denied FOIA appeal and one delayed FOIA appeal. OGIS contacted agency and obtained the status of the pending appeal. OGIS provided information to the customer regard the nature of Exemption 7A.

Customer requested assistance with unanswered FOIA appeal. OGIS contacted the agency and received copy of acknowledgment letter.

Customer requested assistance with delayed for request and non-responsiveness to appeal. OGIS contacted the agency, received estimated dates of completion and explained why under agency regulations, he cannot appeal.

Customer requested assistance with no records response. OGIS provided more information for customer after discussing request with agency.

Customer requested assistance with an agency's "no records" response. Contacted the agency to inquire about its search for responsive records. Provided the customer with information regarding the agency's search.

Customer requested assistance with delayed appeal. Contacted the agency to inquire about the status, tracking number, and estimated completion date for the customer's appeal. Provided the customer with the the appeal's tracking number.

Customer seeks status of a pending appeal. Contacted agency for status information.

Customer requested assistance with 11 delayed FOIA appeals. OGIS contacted agency and learned agency and customer are in litigation. Explained OGIS's role as a non-exclusive to litigation.

Customer seeks information about the status of an appeal. Contacted the agency, which contacted the requester with a tracking number.

Customer sought status of pending request. Contacted agency and obtained status information.

Denial

(5)

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Denial

(6)

Customer requested OGIS assistance with partially denied FOIA request. Contacted the agency to inquire about its action on the customer's request. Provided the customer with an explanation of FOIA Exemption 6 and the rationale behind the agency's response.

Denial

(7(C), 7(D), 7(E))

Customer requested assistance with denied FOIA request. OGIS discussed request with agency and provided more information to the customer.

Customer requested assistance with denied FOIA due to records being lost. OGIS contacted the agency to learn about search and what happened. Relayed information to customer.

Customer requested assistance with appeal regarding fee estimate. OGIS contacted the agency and learned the agency changed it's policy and would accept appeals regarding fee estimates. OGIS relayed the information to the customer.

Denial

(6, 7(C), 7(F))

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Glomar

(6, 7(CC))

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Department of Justice, Executive Office for United States Attorneys

Denial

(6, 7(C))

Customer contacted OGIS regarding concerns about a denied FOIA request. OGIS contacted the agency to learn more about the FOIA dispute and provided the requester with additional information about the exemptions claimed and the FOIA process, and how to submit complaints.

Denial

(7(C))

Customer contacted OGIS for assistance with a denied FOIA request. OGIS provided the requester with additional information about agencies that are likely to hold records responsive to the request.

Customer disputed agencies "no records responses" to records requests. Contacted the agency to inquire about their actions on the customer's requests. Explained to the customer why the agencies didn't have responsive records. Provided the customer with possible next steps.

Denial

(7(C))

Customer requested assistance with denied FOIA request. Contacted the agency to inquire about its response. Provided the customer with an explanation of the agency's action on the request and an explanation of Exemption 7(C).

Denial

(6)

Customer contacted OGIS for assistance. OGIS provided additional information.

Requester contacted OGIS for assistance. OGIS reached out to agency to ask for additional information pertaining to the search conducted and obtained additional information

Denial

(6)

Requester contacted OGIS for assistance with a denied FOIA request. OGIS contacted the agency to discuss the request and provided the customer with additional information about the exemptions claimed.

Denial

(3, 5, 7(C))

Requester contacted OGIS regarding denial. OGIS provided the customer with additional information regarding the exemptions claimed.

Customer requested assistance with agency's "no records" response. Contacted the agency to inquire about its response to the customer's request. Learned that the customer requested judicial records that the agency does not maintain. Provided the customer with information regarding the agency's response and possible next steps.

Customer seeks assistance with denied requests. Provided requester with additional information regarding the FOIA process.

Customer reached out to OGIS for assistance. OGIS contacted agency for additional information on the request and why it was burdensome as written. Agency provided OGIS with additional explanation to provide the requester.

Customer disputes agency's fee decision. Provided more information about the agency's action.

Customer requested assistance with delay for one FOIA response and two denied FOIA appeals. OGIS contacted the agency and obtained the status of the one request and gathered information about the agency's action on the other two requests.

Customer requested assistance with denied FOIA request and appeal, and open FOIA request at another agency. OGIS contacted both agencies, received status of the pending FOIA request and learned that the denied appeal was remanded for second review.

Customer requested assistance with FOIA appeal. OGIS reached out to agencies to obtain information about the requests and the agencies' actions. OGIS relayed the information we learned to the requester.

Customer disputes the response to several requests. Provided more information about the agencies' actions.

Denial

(6)

Customer seeks information that was withheld by the agency. Provided an explanation of the agency's actions.

Denial

(6)

Customer seeks information that was withheld. Provided an explanation of the agency's actions.

Denial

(1, 3, 5)

Customer requested assistance with denied FOIA Request and Appeal. OGIS contacted the agency and relayed information to customer about the agency's use of exemptions.

Customer disputed agency's "no records" response. Contacted the agency to inquire about the agency's search for responsive records. Provided the customer with information concerning the agency's search and possible next steps.

Denial

(6, 7(C), 7(E), 7(F))

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency. OGIS explained the agency's actions and use of exemptions to the customer.

Denial

(7(C), 7(E))

Customer requested assistance with denied FOIA appeal. OGIS contacted the agency to learn about appeal. OGIS relayed that information to the customer.

Customer requested OGIS assistance with denied FOIA appeal. OGIS contacted the agency to discuss the request and appeal. OGIS learned from the agency the customer could submit additional documentation in order to assist with the FOIA request.

Denial

(7(E))

Customer contacted OGIS for assistance. OGIS reached out to agency for additional information and obtained additional information pertaining to the agency's decision

Customer contacted OGIS concerning denial of fee waiver request and expedited processing. OGIS contacted agency and obtained additional information about the decision

Denial

(5,6,7(C), 7(E))

Customer requested assistance with denied FOIA request. Contacted the agencies to inquire about their action on the customer's request and provided that information to the customer. Provided the customer with an explanation of FOIA Exemptions 5, 6, 7(c), and 7(e).

Customer requested assistance with denied FOIA request and appeal. OGIS contacted agency for more information. OGIS explained agency's actions to the requester.

Glomar

(1,3)

Customer reached out to OGIS for assistance with information withheld. OGIS reached out to agency and obtained some more information for requester

Denial, No Records

(4,6,7(A))

Customer requested assistance with several requests. OGIS contacted the agency and discussed the requests. OGIS provided information to the requester regarding, status, exemptions, and the agency's actions.

Denial

(7(E))

Customer contacted OGIS for assistance. OGIS reaching out to agency for additional information.

Denial

(5,6,7(C))

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency to discuss request. OGIS explained exemption use to requester.

Customer requested assistance with denied FOIA request. OGIS contacted the agency to learn about the request and the search. OGIS relayed this information to the customer.

Customer disputes agency's decision on a request for a waiver of fees. Provided more information on the agency's actions.

Requester contacted OGIS for assistance. OGIS contacted agency. Appeal decision pending so provided tracking number.

Denial

(6, 7(E))

Customer disputes agency's withholdings. Provided more information about the agency's actions.

Denial, Fees

(6)

Requester contacted OGIS for assistance. OGIS contacted agency for more information. OGIS obtained additional information on exemption, search and fees.

Denial

(6,7(C))

Status

Requester contacted OGIS for assistance. OGIS reached out to agency and obtained more information on search and exemptions claimed and also status of request with ICE.

Denial

(7(A))

Customer contacted OGIS for assistance with request for documents which were withheld. OGIS contacting agency regarding request and additional information.

Customer contacted OGIS for assistance regarding denial of request. OGIS reached out to agency for additional information. Agency responded and contacting requester

Customer contacted OGIS for assistance with request and appeal and issues regarding whether request was reasonably described. OGIS contacted agency and obtained additional information for requester.

Requester asked OGIS for assistance over adequacy of search question. OGIS reaching out to agency

Search, Denial

(6, 7(C), 7(E))

Customer contacted OGIS for assistance with request and denial. OGIS reached out to agency for additional information

Denial

(7(E))

Customer disputes agency's response to a request. Provided information about the agency's actions.

Denial

(6,7(C))

Customer requested assistance with denied FOIA request. OGIS contacted the agency regarding the case. OGIS explained the agency's use of exemptions.

Customer seeks assistance with a delayed request. OGIS found out information concerning agency's action and provided the information to the requester.

Customer requested assistance with FOIA request. OGIS explained the agency's actions to the customer.

Customer requested assistance with no records response. OGIS contacted the agency to discuss records dispositions. OGIS relayed record management practice information to the requester and discussed next steps.

Customer requested assistance with delayed FOIA appeal. OGIS contacted agency and learned the appeal was sent to the wrong office. The agency agreed process the appeal anyway.

Customer disputes agency's assessment of fees. OGIS was able to discuss the issues with the agency and get the matter resolved.

Denial

(3)

Customer requested assistance with denied FOIA request. OGIS explained the agency's use of exemption 3.

Denial

(3, 5, 6)

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency to discuss the case. OGIS relayed information about the agency's actions and the exemptions to the requester.

Denial

(6)

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency to learn about request. OGIS explained the agency's policy and exemption use to the customer.

Customer disputes agency's no records response. Provided more information about the agency's actions.

Denial

(3,5,6,7(A))

Customer requested assistance with a partially denied FOIA request. Contacted agency and provided information about next steps.

Denial

(7(A))

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Denial

(7(A))

Customer disputes an agency's response to a request. Contacted the agency and suggested next steps.

Customer disputes responses to two requests. Contacted agency for more information.

Denial

(7(A))

Customer disputes agency's response to a request. Suggested next steps.

Customer requests assistance with a denied FOIA request. Suggested next steps.

Denial

(6)

Customer requested assistance with denied FOIA request and appeal. OGIS discussed the request with the agency and gave the customer more information about the agency's actions.

Denial

(7(E))

Customer requested assistance with denied FOIA request and appeal. OGIS contacted agency and learned that the agency changed their current practice regarding a specific set of records. OGIS relayed this information to the requester.

Customer seeks status of requests which have not been acknowledged by the agency. OGIS worked with the agency to determine where 4 different requests were in the process. OGIS sent information to the customer.

Customer requested assistance with denied FOIA appeal. OGIS contacted the agency about request. OGIS relayed information to the requester regarding the agency's use of 7e and their standard policy for requests of this type.

Denial

(1, 3)

Customer contacted OGIS regarding a denied FOIA appeal. OGIS contacted the agency to learn about the appeal and relayed the information to the customer.

Customer contacted OGIS for assistance with a number of FOIA requests. Contacted agency and provided information.

Customer contacted OGIS for assistance. OGIS reached out to agency to obtain information on justification for use of 7A and status update on request and referral of request to other agencies.

Denial

(4,6)

Customer contacted OGIS for assistance on exemptions claimed and adequacy of search. OGIS provided additional information learned from the agency on the exemptions and how the search was conducted

Denial

(5,6,7(C))

Customer contacted OGIS for assistance with a denied FOIA request. OGIS contacted agency and was able to obtain additional information on redactions used in the case and on the referral of the documents.

Customer seeks records that are available from a state court. Suggested next steps.

Customer disputes agency's response to a request. Suggested next steps

Customer disputes agency's response to a request and the search that was conducted. Provided more information about the agency's actions.

Customer disputes agency's "no records" response. Provided more information about the agency's actions.

Customer seeks information about the status of requests and appeals. Contacted agency and provided information.

Customer disputes agency's administrative action. Provided more information about the status of the case.

Customer disputes agency's no records response. Provided more information about the agency's actions.

Search, Denial

(7(E))

Customer contacted agency and obtaining additional information regarding redactions used and search conducted.

National Aeronautics and Space Administration

Denial

(3,6)

Customer disputes agency's response to an appeal. Contacted agency for more information.

2016/03/03

Customer seeks estimated dates of completion for several requests. Contacted agency and provided information.

Glomar

(1)

Customer disputes agency's response to a request and appeal. Contacted the agency for more information about its response.

Customer contacted OGIS about fee determination. OGIS contacted agency and obtained additional information on the fee determination and provided customer explanation

Denial

( 4, 6, 7(A), 7(E)

Customer requested assistance with denied FOIA appeal. OGIS contacted agency and obtained information for requester

Denial

(5, 6, 7(C), 7(D), 7(F))

Customer requested assistance with denied FOIA request. Contacted agency for more information about the applied exemptions.

Requester contacted OGIS for assistance and to ask agency for a status update. OGIS contacted agency and provided requester with additional information on status of request.

Denial

(6, 7(C))

OGIS contacted agency in response to customer request. Agency releasing additional material and is going to issue supplemental response to requester

Denial

(6, 7(C))

Customer disputes agency's response to a request. Provided more information about the agency's actions and suggested next steps.

Glomar

(6,7(C))

Customer disputes agency's response to a request and appeal. Provided more information about the agency's action.

Customer disputes the accuracy of records that were released. Contacted agency and provided more information about the response.

Denial

(Exemptions 3, 5, 6, 7(c))

Customer seeks assistance with requests to a number of agencies. Contacted agencies and provided information about the requests.

Customer seeks information about a delayed request. Contacted agency to obtain estimated date of completion.

Customer seeks OGIS's assistance with a denied FOIA request. OGIS provided customer information about appeal process.

Denial

(6, 7(C))

Customer disputes agency's response to a request. Provided information about the agency's actions.

Denial

(7, 7(E))

Requester seeks OGIS Assistance regarding a denied FOIA request. OGIS reached out to agency, but agency declined to participate in OGIS's mediation process.

Denial

(7(A))

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Customer seeks information about the status of a request. Contacted the agency and obtained status information.

Denial

(4)

Customer disputes agency's response to a request. Contacted agency and provided more information about the final determination.

Customer seeks information about the status of an appeal. Contacted agency and suggested next steps.

Customer requests assistance with delayed FOIA requests. Contacted the agency and provided information to the customer.

Denial

(3)

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Glomar

(1, 3)

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Customer sought OGIS’s assistance with a delayed FOIA request. OGIS staff reached out to the agency and obtained information for the requester regarding the status of the request.

Denial

(6)

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Customer disputes disparities between two requests for the same records. Contacted agency and provided explanation.

Denial

(4)

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Customer sought OGIS’s assistance with a delayed FOIA request. OGIS staff reached out to the agency and obtained information for the requester regarding the status of the request.

Customer sought OGIS’s assistance with a delayed FOIA request. OGIS staff reached out to the agency and obtained information for the requester regarding the status of the request.

Customer sought OGIS’s assistance with a delayed FOIA request. OGIS staff reached out to the agency and obtained information for the requester regarding the status of the request.

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Customer disputes agency's response to multiple requests. Provided more information about the agency's action.

Denial

(7(a))

Customer disputes agency's Glomar response. Provided an explanation of the agency's action.

Customer disputes the agency's denial of a request for a waiver of fees. Discussed the issue with the agency and provided an updated fee assessment.

Customer disputes agency's response to a request. Provided more information about the agency's actions.

Customer seeks information about the status of three outstanding requests. Contacted agency and provided status information.

Customer disputes the completeness of the agency's response. Contacted the agency to learn more about the search. Suggested next steps to the requester.

Customer requested assistance getting a tracking number and estimated date of completion for an appeal. OGIS contacted the agency and learned that the request was assigned an appeal number and gave OGIS an estimated date of completion of 4 years. OGIS relayed this information to the customer.

Customer seeks information about the status of a pending appeal. Contacted agency and provided status information.

Customer seeks information about the status of a request. Contacted agency to obtain status information.

Denial

(6)

Customer requests assistance with denied FOIA requests. Contacted agency and provided information about the agency's actions.

Customer contacted OGIS about a delayed request. Contacted the agency to obtain the status of the request.

Requester seeks information about duplication fees for a non FOIA records request. OGIS provided the requester with information regarding the status of the appeal.

Customer disputes agency's denial pursuant to a plea agreement. Provided more information about the agency's action.

Customer requests assistance with denied FOIA request. Contacted Agency. They are reaching out to customer.

Denial

(2, 6, 7(c))

Customer contacted OGIS for assistance. Contacted agency to obtain additional information about decision to withhold the records in part and was able to provide this information to customer.

Denial

(7(c) and 7(f)

Customer requested assistance with denied FOIA appeal. OGIS contacted agency to obtain additional information and provided to customer.

Denial

(5)

Customer requests assistance with a FOIA request denied in full under Exemption 5. Reached out to Agency for analysis and reasoning and provided to requester.

Customer seeks status of a pending request. Contacted agency for status information.

Denial

(6)

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency for information about the withheld documents. OGIS relayed this information to the customer.

Customer seeks information about the status of a remanded request. Contacted agency for status information.

Customer disputes agency's Glomar response. Provided more information about the agency's actions.

Customer seeks status of remanded request. Contacted agency for status information.

Customer seeks status of a FOIA request. Contacted agency and provided information on its status.

Department of Justice, Executive Office for United States Attorneys

Denial

(5, 6. 7(C))

Customer contacted OGIS for assistance with a denied FOIA request. OGIS provided the requester with additional information about the material withheld and an explanation of the exemptions.

Customer disputes agency's "no records" response to a request. Provided an explanation and suggested next steps.

Customer requests assistance with a partially denied FOIA request. OGIS provided he requester with information regrading the agencies' search.

Customer contacted OGIS for assistance with a no records response. OGIS provided the requester with information about the agency's record keeping system.

Denial

(6, 7(C), 7(E), 7(F))

Customer contacted OGIS for assistance with a denied FOIA request. OGIS provided the customer with additional information regarding the exemptions used by the agency.

Requester contacted OGIS for assistance with denied FOIA requests. Provided the requester with additional information regarding the agencies' responses.

Customer requests assistance with agency response to appeal. OGIS provided the requester with additional information regarding the agency's response.

Customer disputed agency's "no records" response to a request. Contacted the agency to better understand its response to the customer's request. Provided the customer with information concernig the agency's response, the agency's record-keeping practices, and an explanation of Exemption 7(e). Provided the customer with information about possible next steps.

Customer requested assistance with agency's "no records" response to a request. Contacted the agency to learn more about the agency's action on the request. Provided the customer with information concerning the agency's search for responsive records.

Customer contacted OGIS for assistance with a delayed FOIA request. OGIS provided the requester with additional information about the agency's process and an estimated date of completion.

Denial

(7(C))

Customer disputes agency's response to a request and appeal. Provided more information about the agency's actions and suggested next steps.

Customer disputed agency's response to a request, then contacted OGIS again to inform us that the agency is now processing his request.

Customer disputes agency's determination that a request is overly broad. OGIS contacted the agency for more information about its action.

Denial

(5,6,7(C),7(E)

Customer disputes the agency's decision to withhold responsive records in part. Provided more information about the agency's actions.

Customer requested assistance with submitted FOIA requests, needs tracking number. OGIS contacted agency. Agency declined to participate in mediation.

Customer requested assistance with receiving an estimated date of completion. OGIS contacted the agency to discuss the request. The agency is still processing and stands by its original estimated date of completion.

Customer requested assistance with a delayed FOIA request. OGIS contacted the agency and learned the request was processed as a privacy act request. OGIS provided this information to the requester, and explained that OGIS does not have statutory authority to assist with Privacy Act requests.

Denial

(1,3)

Customer disputes agency's response to a request. Provided more information about the agency's actions, including the Glomar response and the agency's use of exemptions.

Customer seeks assistance with delayed request and fee assessment. Though agency declined to provide an estimated date of completion, it did provide information about the requester's fee category and fee assessment.

Customer contacted OGIS for assistance with a delayed FOIA request. OGIS asked the agency to send the customer another copy of released records and provided more information about the types of records the agency holds.

Customer seeks better reproductions of requested records. OGIS contacted agency to ask for better reproductions, using the customer's specifications. Agency produced new reproductions and OGIS forwarded them to the customer.

Denial

(6,7(c), 7(e))

Customer requests assistance with a partially denied FOIA request. OGIS contacted agency to regarding the referral and exemption use. OGIS explained agency's referral process and their use of exemptions to customer.

Customer requested assistance with multiple records requests. OGIS contacted the National Personnel Records Center to try to identify where records would be. NPRC responded directly to customer. OGIS followed up with a copy of the agency's response.

Customer requested assistance with denied FOIA request, and subsequent appeal delay. OGIS contacted the agency to learn about the delay and where the agency is in the process. OGIS relayed that information to the requester.

Denial

(4)

Requester sought assistance regarding the agency's withholding of information. Agency re-reviewed its processing and is firm in its position that the information it withheld is covered by Exemption 4. Also explained that once the administrative process ends, agencies generally do not re-process requests when an action is taken that causes the exemption to fall.

Customer contacted OGIS for assistance with delayed FOIA requests. Provided the requester with additional information regarding the status of the requests, and how to file an appeal.

Denial

(6)

Customer requested assistance with denied FOIA request and appeal. OGIS explained the agency's use of Exemption 6- release to one is a release to all.

Customer requested status updates and estimated date of completions. OGIS contacted agency for status and estimated date of completion. OGIS was able to get the status of the requests.

Federal Bureau of Investigation

Customer disputes agency's no records response. Contacted the agency to learn more about the agency's response. Provided the customer with information regarding the FOIA, cross-reference search requests, and records schedules. Provided the customer with possible next steps.

Federal Bureau of Investigation

Customer requested assistance with denied FOIA request and appeal. OGIS contacted the agency to learn more about the search procedures with this particular request. OGIS sent customer what we learned from agency and how they index records for search.

Federal Bureau of Investigation

Customer requested assistance with denied FOIA request. OGIS explained that customer asked the agency a question, which agencies don't have to answer. OGIS provided some links to agency's website.

Denial

(4)

Customer contacted OGIS for assistance with a denied FOIA request. Agency provided more information about the reason for withholding.

Centers for Disease Control and Prevention

Customer contacted OGIS for assistance regarding a delayed FOIA request. OGIS provided the requester with an estimated date of completion and more information regarding the agency's FOIA process and backlog.

Federal Bureau of Investigation

Denial

(7(a))

Customer requested assistance with denied FOIA request. OGIS provided information to requester about exemptions.

Bureau of Prisons and Executive Office for United States Attorneys

Customer contacted OGIS for assistance with a delayed FOIA request. OGIS contacted agency #1 and learned that the agency never received the referred document from agency #2. OGIS contacted agency #2 to find out if records were referred. Record were not referred. OGIS coordinated referral, gave tracking number for referral to customer.

Bureau of Prisons

Denial

(6), 7(c), 7(f))

Customer requested assistance with denied FOIA request. OGIS explained the agency's use of exemptions and provided information about the Bureau of Prison's Administrative Remedy Program

Requester seeks assistance with two appeals that were rejected as untimely. Discussed the matter with the agency, which ultimately determined that it should reopen one of the appeals.

Denial

(6)

Customer disputes agency's withholding of information. Provided more information about the agency's action

Denial

(6, 7(C), 7(F))

Requester seeking status update. Suggested requester contact agency, copied on the email to OGIS, and then return to OGIS only if he is unable to obtain the information he seeks.

Customer requested assistance with three delayed FOIA requests. Contacted the agency to learn the status of the requests and shared the status information with the customer.

Denial

(6)

Customer disputed agency’s response to records request. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Customer requested assistance with the search conducted by the agency. After discussions with the agency, the request was remanded.

Denial

(1, 3, 6, 7(C), 7(D), and 7(E))

Customer requests assistance with a partially denied FOIA request. Contacted the agencies regarding the response to the customer's request. Provided the customer with an explanation of the agency's actions on the request and information regarding Exemptions 1, 3, 6, 7(C), 7(D), and 7(E).

Customer requested assistance with genealogical research. Provided the customer with information regarding OGIS, its mission, and possible next steps for researching one's family history.

Denial

(7(C), and 7(D))

Customer requested assistance with partially denied FOIA request. Contacted the agency to learn more about its response to the request. Provided the customer with an explanation of the agency's action on the request, and information regarding FOIA Exemptions 7(C) and 7(D).

Denial

(7(C))

Customer requested assistance with denied FOIA appeal. OGIS provided customer with more information about the agency's decisions and additional information for his specific problem.

Customer requested assistance with an agency's "no records" response. Contacted the agency to learn more about its response to the customer's request. Provided the customer with information regarding the agency's search for responsive records and provided the customer with possible next steps.

Customer requested assistance with an agency's "Glomar" response. Provided the customer with information regarding the agency's response, Exemption 1, and ways a FOIA requester could pierce an agency's Glomar response.

Customer requested assistance with denied FOIA request and appeal. OGIS contacted agency to see if additional information supplied on appeal was considered. OGIS explained search system to requester.

Customer disputes agency's estimate of fees. Contacted agency to learn more about the request.

Customer disputes agency's estimate of fees. Contacted agency to learn more about the request.

Customer requested assistance with an agency's denial of a request. Contacted the agency to learn more about the agency's response to the request. Provided the customer with an explanation of the agency's rationale for responding as it did, an explanation of Exemptions 6 and 7(C), and a copy of the case law opinion the agency cited in our discussions with the agency regarding its response to the request.

Customer requested assistance with a FOIA request. OGIS contacted the agency to discuss the request. Provided requester with information about agency practices, answered requester's questions about Federal FOIA, and included information about state freedom of information laws.

Customer contacted OGIS for assistance with a delayed FOIA request. OGIS provided the requester with an estimated date of completion and additional information regarding timeliness of future requests.

Ombuds

Customer requested assistance with denied FOIA request. OGIS contacted the agency about request. Agency had released documents the customer never received. Agency re-sent records.

Denial

(7(A))

Customer requested assistance with denied FOIA appeal. OGIS contacted agency, sent customer information about the FOIA exemption used.

Customer contacted OGIS for assistance with denied FOIA appeal. OGIS provided the requester with additional information regarding where he should request records.

Customer disputes agency's "no records" response. Provided more information about search and suggested next steps.

Customer sought assistance regarding an agency's declining to consider arguments included in an appeal letter. Agency informed OGIS that in this particular case, it did consider arguments included on appeal and that it would notify all requesters in plain language about what requesters are required to do in certain situations.

Denial

(5)

Requester sought assistance understanding why the agency withheld information under FOIA. OGIS provided the customer with additional information regarding the agency's use of exemptions.

Denial

(6)

Customer disputes agency's withholding of information about an individual who is believed to be deceased. Provided more information about the agency's actions.

Denial

(7(E))

Requester sought OGIS’s assistance with a delayed FOIA request. OGIS staff reached out to the agency and provided information to the requester.

Customer requested OGIS assistance with denied FOIA appeal. OGIS provided the requester with information regarding the status of his requests and appeals.

Denial

(6, 7(C))

Customer requested assistance with denied FOIA request.Contacted the agency and provided more information about the response.

Denial

(6)

Customer disputes agency's decision to withhold part of a genealogical record. Provided more information about the withheld record.

Customer requested OGIS assistance with no records response. OGIS contacted agency to discuss request. OGIS provided customer information about agency's search procedures and provided additional information about how to formulate a request to assist FBI with search. OGIS also provided information about the exemption.

Customer disputes agency's "no records" response. OGIS provided the customer with details about the search that the agency conducted and the agency's record keeping policies.

Customer seeks information about a request that was not acknowledged. Contacted agency to inquire about the status of the case.

Customer contacted OGIS for assistance with a "no records" response. OGIS contacted agency to find out search terms and search dates. OGIS relayed the information to the requester.

Denial

(4)

Customer requested assistance with final agency determination. OGIS reached out to the agency for an explanation of their process regarding exemption 4 and relayed that information to the customer.

Denial

(6)

Customer disputed agency’s response to a request for records. OGIS staff reached out to the agency and obtained information for the requester regarding the response.

Denial

(7(A))

Customer requested assistance with a denied FOIA request. Contacted the agencies involved to learn about the agencyies responses to the request. One of the agencies agreed to reprocess the request. Provided the customer with an explanation of the agencies responses to the request, Exemption 7(A), and noted that the customer may wish to submit a new FOIA request.

Denial

(6, 7(C))

Customer disputes agency's response to his request. Provided more information about the agency's actions.

Customer asked for assistance with delayed FOIA request. OGIS contacted agency and learned the case was administratively closed. OGIS relayed that information to the customer.

Customer seeks information about the status of a request. Contacted the agency, which informed us that the request is closed and provided a copy of its response.

Denial

(6, 7(C), 7(D), 7(E))

Customer requester assistance with a partially denied FOIA request. Provided the customer with information regarding the agency's response and information regarding FOIA Exemptions 6, 7(C), 7(D), and 7(E).

Denial

(7(A))

Customer disputes agency's withholding of responsive records. Contacted agency and provided more information about how the request was processed.

Customer requested assistance with agency's "no records" response. Provided more information about the agency's actions.

Customer seeks assistance with a fee dispute and concerns about an agency practice. Contacted agency and suggested next steps.

Denial

(7(A))

Customer disputes agency's response to a request. Provided additional information about the agency's response.

Customer disputed the requester category in which the agency placed the customer's client. Contacted the agency to learn more about the analysis the agency used to determine the requester category. Provided the customer with the agency's rationale for placing the requester in the category, information on FOIA fees as written in the statute, OMB guidelines and the agency's guidelines.

Customer requested assistance regarding agency's search. OGIS provided the customer with more information about the agency's search and current case law.

Customer requested assistance with a "no records" response. Provided the customer with an explanation of the agency's response and the agency's records management policies.

Denial

(3, 6)

Customer requested assistance with denied FOIA request. Provided more information about the agency's actions and possible next steps.

Customer requested additional information about withheld records. OGIS obtained the requested information from one agency. However, the second agency declined to provide the requested information.

Customer requested assistance with agency's "no records" response. OGIS contacted agency and the agency conducted another search and found records. Agency provided OGIS an estimated date of completion for found records.

Customer requested assistance with a "no records" response to a FOIA request; an earlier similar request resulted in some records and requester is concerned about the apparent disparity. Provided requester with information that the agency and appellate authority are firm in their position that the search was adequate. Suggested that a new request might yield some records.

Denial

(6, 7(C))

Customer requested assistance with denied FOIA request. Provided customer with an explanation of the agency's response to the request.

Customer requested assistance with obtaining a schedule from an agency for the rolling release of all remaining documents responsive to a FOIA request. Contacted the agency to discuss the situation with the agency. After hearing from OGIS, the agency reached out to the customer. Together the customer and the agency agreed upon a schedule for interim releases.

Customer contacted OGIS regarding a FOIA request to the White House. OGIS explained to customer why that office within the White House is not subject to FOIA.

Customer sought OGIS's assistance with a denied interim FOIA response. Provided customer information regarding agency's action and appeal rights.

Customer requested assistance with the agency's practices concerning appeals.

Customer requested assistance with obtaining estimated date of completion for appeal. OGIS provided customer with date.

Customer disputed agency’s response to a request. OGIS staff contacted the agency and obtained information for the requester regarding the response.

Denial

(7(A))

Customer requested assistance with a denied FOIA request. OGIS contacted the agency and learned the investigation is still open and nothing can be released from the investigation.

Customer requested assistance with a delayed response to an appeal. The agency declined to provide more information about the appeal.

Customer requested assistance with a denied FOIA request.

Customer requested assistance getting a tracking number and estimated date of completion for a request. OGIS contacted the agency multiple times, but agency declined to provide the requested information.

Denial

(3, 6)

Customer requested assistance with denied FOIA request. Provided more information about the agency's actions and possible next steps.

Denial

(1, 3)

Customer requested assistance with a Glomar response. Provided more information about the agency's actions and possible next steps.

Customer requested assistance with an agency's closure of a FOIA request. OGIS contacted the agency and the agency agreed it was closed erroneously and reopened the customer's request.

Denial

(3, 7(C))

Customer requested assistance with a denied FOIA request. OGIS provided explanation of exemptions and agency decision.

Denial

(5)

Customer requested assistance with FOIA denial. OGIS provided customer with explanation of exemptions and possible next steps suggested by the agency.

Customer requested assistance with a denied FOIA request. The customer chose to file a FOIA suit and OGIS closed the case as an administrative closure.

Customer requested assistance with a delayed FOIA request. OGIS staff contacted the agency and obtained information for the requester regarding the status of the request.

Customer disputed agency’s response to a request for records. OGIS staff contacted the agency and obtained information for the requester regarding the response

Customer requested assistance regarding FOIA fees. Provided more information about the agency's position.

Customer requested assistance with delayed response to appeal. Agency declined to provide an estimated date of completion.

Customer disputed delay in receiving response to a request. Provided more information about the status of the request.

Customer requested assistance in learning the status of a referral. Contacted the agency and provided status information to the customer.

Customer disputed agency's determination that an appeal was untimely. Provided more information about the agency's policy.

Denial

(6)

Customer requested assistance with denied FOIA request. OGIS contacted the agency to ask what supporting documentation would be needed to help fulfill this request. OGIS provided that information to the requester.

Denial

(3)

Customer requested assistance with a request for records that the customer believes may be in an agency database. OGIS contacted the agency to get a better understanding of the agency's database and what types of records they have. OGIS relayed that information to the requester.

Customer requested assistance with a "no records" response. OGIS contacted the agency and the agency agreed to conduct another search. The agency located one record which may pertain to the customer's client and released the record to the customer. OGIS shared this information with the customer.

Customer disputed agency’s response to a request. OGIS contacted the agency and obtained information for the requester regarding the agency's response.

Denial

(2, 5, 6)

Customer disputed agency’s response to a request for records. OGIS staff contacted the agency and obtained information for the requester regarding the response.

Denial

(3)

Customer disputed agency’s response to a records request. OGIS staff contacted the agency and obtained information for the requester regarding the response.

Denial

(5, 6)

Customer disputed agency’s response to a request. OGIS staff contacted the agency and obtained information for the requester regarding the response.

Customer requested assistance with three FOIA requests. Explained to requester why the appeal authority responded as it did to the appeals and provided the requester with a copy of the recent response to correspondence which the agency sent to an incorrect address.

Denial

(7(C), 7(E), 7(F))

Customer requested assistance with denied FOIA request. Provided the customer with an explanation of the agency's response to the request and information regarding FOIA Exemptions 7(C), 7(E), and 7(F).

Customer requested assistance obtaining estimated date of completion. OGIS contacted the agency and received a new point of contact and an estimated date for a status update.

Denial

(3, 6, 7(C))

Customer requested assistance with denied FOIA requests. Provided requester with information regarding FOIA, third-party information and the balancing between public and privacy interests.

Customer requested assistance with a delayed request. OGIS obtained information from the agency and provided the requester with a new estimated date of completion.

Denial

(4)

Customer requested assistance with final agency determination. OGIS reached out to the agency for an explanation of their process regarding exemption 4 and relayed that information to the customer.

Denial

(7(A))

Customer disputes agency's decision to withhold records. Contacted agency and learned that it is firm in its position.

Customer did not receive response to his FOIA request. Contacted agency, which provided a copy of its response.

Customer requested assistance with one FOIA request submitted to an agency that is not subject to FOIA and another FOIA request that the customer submitted but was never acknowledged by the agency. OGIS provided information on both requests.

Customer disputes agency's delay in responding to an appeal. OGIS discussed withholding with agency and provided customer more information about the exemptions used by the agency and the types of records withheld.

Customer requested assistance with a delayed FOIA appeal response. OGIS obtained status in agency's queue and provided that information to the customer. Customer reached out to OGIS with additional questions. OGIS contacted agency to obtain additional information for customer. Responses to inquiries sent to customer.

Customer requested OGIS with a denied FOIA request. OGIS contacted the agency to learn more about the agency's response the request. While processing the customer's appeal, the agency realized it made an error in its initial response to the request and issued a supplemental release. Provided this information to the customer.

Customer contacted OGIS for mediation services after the agency's final decision. OGIS contacted the agency to review the search terms used. Relayed the information to the customer.

Denial

(4, 5, 7(C), 7(E), 7(F))

Customer requested assistance with partially denied FOIA request and referrals. Provided the customer with information regarding the agency's response to the request and information on the referred documents.

Customer requested assistance with a delayed FOIA request. OGIS contacted the agency and obtained information for the requester regarding the status of the request.

Customer requested assistance with an agency's request that customer provide proof of death, consent, or an overriding public interest for a third party FOIA request before the agency would agree to process it. OGIS contacted agency and obtained information concerning its policy.

Customer requested assistance with a delayed request. Contacted agency to learn more about the nature of the request. Provided the customer with information regarding the agency's response to the request and the status of the request.

Denial

(7(C), 7(F))

Customer requested assistance with a partially denied FOIA request. Provided the customer with an explanation of the agency's response to the request and information regarding FOIA Exemptions 7(C) and 7(E).

Customer disputes the agency's response to a request. Contacted the agency to learn more about its records schedule.

Denial

(5, 6, 7(E), 7(F))

Customer requested assistance with partially denied FOIA requests. OGIS contacted the agencies to which the customer submitted FOIA requests. Based on conversations with OGIS and the FOIA staff at the agencies, the agencies agencies reviewed their decisions and released additional information to the requester. Provided the customer with an explanation of the agencies' responses to the requests.

Customer disputed agency's assertion that he owes fees for a previous request. Contacted agency, which resolved the issue.

Customer requested OGIS's assistance with an agency's "no records response" to a FOIA request. OGIS contacted the agency to discuss the case. Provided customer suggestions about what type of information would help the agency search for records, if the requester wished to resubmit a FOIA

Denial

(6, 7(C), 7(E))

Customer disputed agency's use of exemptions to withhold historical records. Provided more information about the agency's actions.

Customer requester status information about several requests. Contacted agency and provided information about open requests.

Denial

(6)

Customer disputed agency's response to a request. Provided more information about the agency's actions.

Customer sought assistance with a request. OGIS provided the customer with additional information regarding the FOIA process, including administrative appeals, and fee waiver standards.

Customer disputed agency’s response to a request. OGIS staff contacted the agency and obtained information for the requester regarding the response.

Customer requested assistance with pending requests. Contacted the agency to learn more and provided the customer with information regarding the status of the requests.

Customer objects to agency's "no records" response. Provided more information about the agency's actions.

Customer requested assistance with denied FOIA request.

Customer requested assistance with FOIA requests to DOE and DHS. DOE denied the request, stating that the records are DHS records. DHS was delayed in responding to the request.

Customer requested OGIS assistance on denial for expedited processing. Provided requester with information regarding the status of the appeal and expedited processing.

Denial

(7(C))

Customer requested assistance with denied FOIA request. Explained the exemption and the agency's action on the request to the customer.

Denial

(6)

Customer requested assistance with denied FOIA request. Provided more information about the agency's actions.

Customer requested assistance with a request that was closed as a duplicate. Contacted agency and confirmed that the request was reopened.

Denial

(7(A), 7(C))

Customer requested assistance with denied FOIA request. Provided requester with information about why the agency cited the exemptions it did in response to the request. The agency remains firm in its position.

Denial

(7(C))

Customer requested assistance with a Glomar response. Provided more information about the agency's actions.

Denial

(1, 3, 7(E))

Customer requested assistance with a Glomar response. Provided more information about the response.

Denial

(6)

Requester sought assistance with a denied FOIA request. OGIS staff contacted the agency and obtained information about the information withheld.

Customer requested assistance with a delayed FOIA request. OGIS staff reached out to the agency and obtained information for the requester regarding the status of the request.

Denial

(7(C))

Customer requested assistance with a denied FOIA request. Provided customer with an explanation of Exemption 7(C) and the agency's Glomar response.

Customer requested assistance in determining the status of an appeal.

Customer requested assistance in determining the status of an appeal and the status of a remanded request.

Customer requested assistance with determining status of requests. OGIS contacted the agency and provided the customer with additional information.

Denial

(6, 7(C), 7(E))

Customer disputed the agency's withholdings.

Denial

(6)

Customer disputed the agency's withholdings.

Customer requested assistance with determining the status of three fee waiver appeals.

Customer requested assistance with a Privacy Act request.

Customer requested assistance in determining the status of a request.

Denial

(4, 5, 7(C), 7(D))

Customer requested assistance with denied FOIA request.

Denial

(5, 7(E), 7(F))

Customer disputed the agency's withholdings.

Customer requested assistance with delayed FOIA response.

Customer requested assistance regarding the agency's "no records" response.

Denial

(6, 7(C))

Customer had question regarding obtaining documents pertaining to third-party individuals.

Denial

(7(E))

Customer disputed the agency's denial of investigatory information

Denial

(6)

Customer disputed the agency's withholding of the employment information of a mid-level government employee under Exemption 6.

Customer requested assistance with denied FOIA request.

Customer requested assistance regarding the agency's "no records" response.

Customer requested assistance with a Delayed FOIA response.

Customer requested assistance with an apparent discrepancy between a "no records" response and a telephone conversation the customer had regarding a CD containing the requested records that was sent to the customer's former address.

Customer requested assistance with Delayed FOIA response.