Fiscal Year 2022, 3rd Quarter Performance (April 2022 - June 2022)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
| Summary | Expectations |
|---|---|
| The total number of requests for assistance that OGIS logged this quarter increased by 1%. Our backlog this quarter decreased by 9 cases. | We hope to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
| Cases | FY22Q2 | FY22 Q3 | % Change |
|---|---|---|---|
| Logged | 1163 | 1174 | +1% |
| Closed | 1249 | 1070 | -14% |
| Open | 136 | 247 | +82% |
| Backlog* | 51 | 40 | -22% |
* Cases pending ≥ 91 days.
OGIS Ten Oldest Pending Cases
| Case No. | No. of Days Pending |
|---|---|
|
21-0363 |
408 |
| 21-1632 | 315 |
| 21-1656 | 313 |
| 21-2531 | 275 |
| 21-3207 | 244 |
| 21-3282 | 235 |
| 21-3345 | 230 |
| 21-3401 | 225 |
| 21-3485 | 215 |
| 21-3487 | 215 |
OGIS Performance Metrics
| Metric | Goal | Achieved FY22 Q2 | Achieved FY22 Q3 |
|---|---|---|---|
| Average time to make initial contact for requests for assistance | 10 days | 3 | 5 |
|
Average processing time to close a complex request for assistance** |
90 days | 160 | 164 |
| Average processing time to close a simple request for assistance** | 90 days | 5 | 7 |
| Percentage of complex requests for assistance processed within established timeframe** | 85-90% | 26% | 31% |
| Percentage of simple requests for assistance processed within established timeframe** | 85-90% | 99% | 100% |
| Number of complex cases open | N/A | 52 | 56 |
| Number of simple cases open | N/A | 93 | 191 |
| Average age of pending complex OGIS cases | N/A | 113 | 133 |
| Average age of pending simple OGIS cases | N/A | 22 | 13 |
** NARA Performance Measurement and Reporting System (PMRS) metric