Fiscal Year 2022, 1st Quarter Performance (Oct 2021 – Dec 2021)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
|
Summary |
Expectations |
|---|---|
|
The total number of requests for assistance that OGIS logged this quarter decreased by 23%. Our backlog this quarter increased slightly by five cases. |
We hope to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
|
Cases |
FY21 Q4 |
FY22 Q1 |
% Change |
|---|---|---|---|
|
Logged |
1063 |
810 |
-24% |
|
Closed |
1100 |
830 |
-25% |
|
Open |
111 |
100 |
-10% |
|
Backlog* |
30 |
35 |
+17% |
* Cases pending ≥ 91 day
OGIS Ten Oldest Pending Cases
|
Case No. |
No. of Days Pending |
|---|---|
|
21-0363 |
282 |
|
21-1524 |
198 |
|
21-1538 |
197 |
|
21-1632 |
189 |
|
21-1656 |
187 |
|
21-1694 |
185 |
|
21-2161 |
182 |
|
21-2191 |
178 |
|
21-2199 |
179 |
|
21-2227 |
176 |
OGIS Performance Metrics
|
Metric |
Goal |
Achieved |
Achieved |
|---|---|---|---|
|
Average time to make initial contact for requests for assistance |
10 days |
4 days |
4 |
|
Average processing time to close a complex request for assistance** |
90 days |
146 days |
146 |
|
Average processing time to close a simple request for assistance** |
90 days |
9 days |
6 |
|
Percentage of complex requests for assistance processed within established timeframe** |
85-90% |
35% |
19% |
|
Percentage of simple requests for assistance processed within established timeframe** |
85-90% |
100% |
100% |
|
Number of complex cases open |
N/A |
49 |
58 |
|
Number of simple cases open |
N/A |
62 |
42 |
|
Average age of pending complex OGIS cases |
N/A |
88 days |
97 |
|
Average age of pending simple OGIS cases |
N/A |
23 days |
49 |
** NARA Performance Measurement and Reporting System (PMRS) metric