Metrics

Selected Comments from December's American Customer Satisfaction Index (ACSI) Survey

  • I am a Chinese student studying Archival Science (Information Science) in a university. I love this website. It helps me a lot in my learning. Thank you!

  • The PDF file on doing family research was very helpful and gave me the information I needed.

  • So much information. This is actually the second time I have used this site. Both times have been successful. Will surely use this site again in near future... I thank-you and appreciate the scope on what it must take to run this website.

  • I think you are doing a great job! I just hope you continue to get all of the census records, military records and immigration records digitzed so that they are searchable online in the future.

  • I enjoy this site, and appreciate that the information on it to be accurate. I also appreciate the fact that there are individuals who are sincerely interested in preserving a part of history, like my grandfather did. He was an archivist as a hobbyist, and a historian.

Archives.gov Metrics Dashboard

December 1 - 31, 2012

Monthly Summary

  • 6,900,207 page views to Archives.gov
  • 1,890,034 Unique Visitors
  • 71.64% New Visitor, 28.36% Returning Visitor

Most Popular Topics on Archives.gov

This is based on the number of Page visits.

Most Popular Search Terms

This includes using external search engines and the search on archives.gov.

  • dd214
  • emancipation proclamation
  • Constitution
  • Declaration of Independence
  • Bill of Rights
  • Civil War
  • Census
  • Pearl Harbor
  • Jackie Robinson

Who our Website Visitors are

Who our visitors are around the world.

This is based upon those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans: 41%
  • Genealogists: 26%
  • Researchers: 11%
  • Educator or Student: 8%

What our Website Visitors are looking for

This is based upon those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans' Service Records: 34%
  • Genealogy or family history information: 24%
  • Historical Documents: 17%
  • Online Electronic Records: 6%
  • Online Exhibits: 3%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain language specific questions, to measure customer satisfaction.

In December, there were 357 respondents:
  • Satisfaction Score: 62 out of 100
  • Content Satisfaction Score: 76 out of 100
  • Look and Feel Score: 76 out of 100
Customer satisfaction impacts visits:
  • Likelihood to Return: 71%
  • Recommend: 67%

Contact Us

If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!

Contact us at webprogram@nara.gov

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272

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