Selected Comments from the August American Customer Satisfaction Index (ACSI) Survey

The best thing on the website is:?

  • Clear explanation of Electoral College.
  • Very interesting descriptions of historical events. Thank you.
  • Great variety of historical documents and catalogs, search tools, and ordering information.
  • The best thing I've seen so far is the very high quality of the archived photographs.
  • The vast amount of data about our history as a nation. Cataloging is not an easy job and I appreciate there being a resource such as yourselves. Y'all will get it. =D
  • A great portal to military records.
  • Very complete in identifying possible sources for continuing research.
  • Haven't spent enough time on the site to judge the best, but the "Charters of Freedom" section is excellent.
  • It was very useful in planning in-person research.
  • A lot of reliable information for vets and their families. is a wonderful website, no other website can quite compare to its usefulness. I hope it stays around. I have never encountered a problem with locating information. Thank you!
  • Its existence and availability --- in my 70's and "mind blown" by "library of congress at my finger tips" beats card catalogue --- the data base is in gigabits --- overwhelming --- selecting and focusing is an extensive task Metrics Dashboard

August 1 - 31, 2014

Monthly Summary

  • 1,892,655   Visits to (WebTrends)
  • 1,154,203   Unique Visitors (WebTrends)
  • 71.9%   New Visitors (Google Analytics)
  • 28.1%   Returning Visitors (Google Analytics)

Most Popular Topics on

As reported by WebTrends

Most Popular Search Terms

This includes searches on as reported by Google Analytics

  • declaration of independence
  • us constitution
  • bill of rights
  • national archives
  • consitution
  • the declaration of independence
  • the constitution
  • constitution of the united states
  • nara
  • united states constitution
  • federal holidays 2014
  • dd214
  • the bill of rights
  • military records
  • national personnel records center
  • the us constitution

Who our Website Visitors are

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Genealogists:   32%
  • Veterans:   30%
  • Researchers:   12%
  • Other:   11%
  • Educator or Student: 9%

What our Website Visitors are Looking for

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans' Service Records:   29%
  • Genealogy or family history information:   23%
  • Historical Documents:   20%
  • Other:   11%
  • Online Electronic Records:   6%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In August, there were 554 respondents:

Customer satisfaction impacts visits:

  • Likelihood to Return:   73%
  • Recommend:   70%

Contact Us

If you have suggestions on ways to improve, we'd like to hear from you!

Contact us at

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272