Selected Comments from the June American Customer Satisfaction Index (ACSI) Survey

  • It made me feel that I could possibly hear from the VA/Government regarding my husband's claim and that they truly care of widows.
  • It is a wealth of information that is well represented.
  • The fact that the cite offers access to original records available no where else.
  • Locating ancestors military records
  • it works, and functions cleanly.
  • Links to all the Presidential Libraries. I work in EOMDR cases and needed some of the contact information that I found here.
  • So much information is there for the learning, if one is just patient enough or diligent enough to search the right ways. Metrics Dashboard

June 1 - 30, 2014

Monthly Summary

  • 1,926,730  Visits to (WebTrends)
  • 1,449,970  Unique Visitors (WebTrends)
  • 84.1%   New Visitors (Google Analytics)
  • 15.9%   Returning Visitors (Google Analytics)

Most Popular Topics on

As reported by WebTrends

Most Popular Search Terms

This includes searches on as reported by Google Analytics

  • dd214
  • declaration of independence
  • constitution
  • civil war
  • bill of rights
  • naturalization
  • naturalization records
  • the constitution
  • 1930 census
  • the declaration of independence
  • medical records
  • military records
  • electoral college
  • photos
  • amendments
  • sf180
  • 14th Amendment
  • death records
  • d-day
  • dawes rolls

Who our Website Visitors are

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans:   35%
  • Genealogists:   28%
  • Researchers:  13%
  • Other:   11%
  • Educator or Student: 9%

What our Website Visitors are Looking for

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

In June, there were 488 respondents:

Customer satisfaction impacts visits:

  • Likelihood to Return:   71%
  • Recommend:  67%

Contact Us

If you have suggestions on ways to improve, we'd like to hear from you!

Contact us at

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272