NARA Records Management Customer Satisfaction Survey 2006

Records Scheduling and Appraisal Services Customer Satisfaction Survey Report

September 2006 - Updated in September 2007. This updated version of the report does not include schedules backlog data.

• Appendix A - Sample Questionnaire
  
  
• Appendix B - Results: 2006 (by number of responses)
  
  
• Appendix C - Comparative Results: 2006 vs 2004 (by approximate percentages)
  
  
• Appendix D - Comments (Arranged by Respondent's Satisfaction Level)
  
  
• Appendix E - Comments (Arranged by Topic)