November 2103 Archives.gov Metrics Dashboard
November 1 - 30, 2013
Monthly Summary
- 3,032,744 visits to Archives.gov (WebTrends)
- 1,910,203 Unique Visitors (WebTrends)
- 71.98% New Visitors (Google Analytics)
- 28.02% Returning Visitors (Google Analytics)
Most Popular Topics on Archives.gov
- Military Service Records Request: 258,245 Visits, 384,471 Views (WebTrends)
- Declaration of Independence Transcript: 212,391 Visits, 281,861 Views (WebTrends)
- Constitution of the United States: 211,139 Visits, 340,242 Views (WebTrends)
- Constitution of the United States Transcript: 188,949 Visits, 247,627 Views (WebTrends)
- 2013 Federal Holidays: 177,235 Visits, 186,537 Views (WebTrends)
- Bill of Rights: 142,064 Visits, 183,017 Views (WebTrends)
Most Popular Search Terms
This includes searches on Archives.gov as reported by Google Analytics
- constitution
- dd214
- bill of rights
- declaration of independence
- jfk
- civil war
- gettysburg address
- kennedy
- census
- founding fathers
Who our Website Visitors are
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Veterans: 34%
- Genealogists: 24%
- Researchers: 14%
- Educator or Student: 13%
What our Website Visitors are Looking for
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Veterans' Service Records: 32%
- Historical Documents: 28%
- Genealogy or family history information: 18%
- Online Electronic Records: 3%
- Federal Register Publications: 2%
- Events Information: 2%
Satisfaction Scores
We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.
In November, there were 430 respondents:
- Satisfaction Score: 66 out of 100
- Content Satisfaction Score: 76 out of 100
Customer satisfaction impacts visits:
- Likelihood to Return: 75%
- Recommend: 72%
Contact Us
If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!
Contact us at webprogram@nara.gov