October 2013 Archives.gov Metrics Dashboard
October 1 - 31, 2013
Note there was a government shutdown between October 1-16, 2013.
Monthly Summary
- 3,566,625 visits to Archives.gov (WebTrends)
- 2,613,012 Unique Visitors (WebTrends)
- 73.1 % New Visitors (Google Analytics)
- 26.9 % Returning Visitors (Google Analytics)
Most Popular Topics on Archives.gov
As reported by WebTrends
- 2013 Federal Holidays: 363,138 Visits, 380,310 Views - new
- Constitution of the United States Transcript: 337,884 Visits, 445,182 Views
- Constitution of the United States: 321,013 Visits, 517,478 Views
- Declaration of Independence Transcript: 310,987 Visits, 413,073 Views
- Bill of Rights: 249,323 Visits, 394,393 Views
- Military Service Records Request: 217,843 Visits, 323,704 Views
Most Popular Search Terms
This includes searches using external search engines as well as the search on Archives.gov, as reported by WebTrends
- declaration of independence
- bill of rights
- constitution
- us constitution
- columbus day 2013 - new
- national archives
- the constitution
- the declaration of independence
- the bill of rights
- united states constitution
- the constitution of the united states
- is columbus day a federal holiday - new
Who our Website Visitors are
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Veterans: 28%
- Genealogists: 27%
- Educator or Student: 17%
- Researchers: 15%
What our Website Visitors are Looking for
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Historical Documents: 27%
- Veterans' Service Records: 24%
- Genealogy or family history information: 21%
- Other: 9%
Satisfaction Scores
We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.
In September, there were 350 respondents:
- Satisfaction Score: 68 out of 100
- Content Satisfaction Score: 78 out of 100
Customer satisfaction impacts visits:
- Likelihood to Return: 76%
- Recommend: 72%
Contact Us
If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!
Contact us at webprogram@nara.gov