September 2013 Archives.gov Metrics Dashboard
September 1 - 30, 2013
Monthly Summary
- 3,095,266 visits to Archives.gov (WebTrends)
- 2,234,717 Unique Visitors (WebTrends)
- 71.60 % New Visitors (Google Analytics)
- 28.3 % Returning Visitors (Google Analytics)
Most Popular Topics on Archives.gov
As reported by WebTrends
- Constitution of the United States Transcript: 338,904 Visits, 461,236 Views
- Constitution of the United States: 328,411 Visits, 556,940 Views
- Declaration of Independence Transcript: 299,896 Visits, 400,071 Views (WebTrends)
- Military Service Records Request: 225,440 Visits, 333,007 Views
- Bill of Rights: 216,493 Visits, 353,042 Views
Most Popular Search Terms
This includes searches using external search engines as well as the search on Archives.gov, as reported by WebTrends
- declaration of independence
- constitution
- bill of rights
- us constitution
- the constitution
- national archives
- the declaration of independence
- the bill of rights
- united states constitution
- the constitution of the united states
Who our Website Visitors are
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Genealogists: 30%
- Veterans: 27%
- Educator or Student: 17%
- Researchers: 12%
What our Website Visitors are Looking for
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Historical Documents: 29%
- Genealogy or family history information: 24%
- Veterans' Service Records: 23%
- Other: 12%
Satisfaction Scores
We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.
In September, there were 504 respondents:
- Satisfaction Score: 68 out of 100
- Content Satisfaction Score: 77 out of 100
Customer satisfaction impacts visits:
- Likelihood to Return: 76%
- Recommend: 73%
Contact Us
If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!
Contact us at webprogram@nara.gov