August 2013 Archives.gov Metrics Dashboard
August 1 - 31, 2013
Monthly Summary
- 2,098,820 visits to Archives.gov (WebTrends)
- 1,545,645 Unique Visitors (WebTrends)
- 69.17% New Visitors (Google Analytics)
- 30.7 % Returning Visitors (Google Analytics)
Most Popular Topics on Archives.gov
As reported by WebTrends
- Military Service Records Request: 259,965 Visits, 384,482 Views
- National Archives and Records Administration: 200,347 Visits, 278,474 Views
- Constitution of the United States: 165,926 Visits, 257,919 Views
- Constitution of the United States Transcript: 160,779 Visits, 207,149 Views
- Declaration of Independence Transcript: 134,260 Visits, 175,328 Views
- Veterans' Service Records: 119,998 Visits, 181,314 Views
Most Popular Search Terms
This includes searches using external search engines as well as the search on Archives.gov, as reported by WebTrends
- declaration of independence
- us constitution
- constitution
- bill of rights
- national archives
- the constitution
- federal holidays 2013
- the declaration of independence
Who our Website Visitors are
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Genealogists: 31%
- Veterans: 27%
- Researchers: 16%
- Other: 13%
- Educator or Student: 9%
What our Website Visitors are Looking for
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Historical Documents: 26%
- Veterans' Service Records: 25%
- Genealogy or family history information: 24%
- Online Electronic Records: 4%
- Events Information: 3%
Satisfaction Scores
We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.
In August, there were 468 respondents:
- Satisfaction Score: 67 out of 100
- Content Satisfaction Score: 77 out of 100
Customer satisfaction impacts visits:
- Likelihood to Return: 76%
- Recommend: 73%
Contact Us
If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!
Contact us at webprogram@nara.gov