June 2013 Archives.gov Metrics Dashboard
June 1 - 30, 2013
Monthly Summary
- 1,999,842 visits to Archives.gov (WebTrends)
- 1,309,942 Unique Visitors (WebTrends)
- 64.9 % New Visitors (Google Analytics)
- 35.1 % Returning Visitors (Google Analytics)
Most Popular Topics on Archives.gov
- Military Service Records: 228,581 Visits, 358,028 Views (WebTrends)
- Constitution of the United States: 166,717 Visits, 256,728 Views (WebTrends)
- Declaration of Independence: 146,958 Visits, 183,660 Views (WebTrends)
- Bill of Rights: 131,062 Visits, 198,588 Views (WebTrends)
Most Popular Search Terms
This includes searches using external search engines as well as the search on Archives.gov, as reported by Google Analytics
- dd214
- Civil War
- Constitution
- Census
- Declaration of Independence
- Bill of Rights
- medical records
- naturalization
Who our Website Visitors are
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Veterans: 29%
- Genealogists: 24%
- Researchers: 14%
- Educator or Student: 13%
What our Website Visitors are looking for
This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.
- Historical Documents: 29%
- Veterans' Service Records: 23%
- Genealogy or family history information: 19%
- Online Electronic Records: 4%
- Address/Hours: 3%
Satisfaction Scores
We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.
In June, there were 441 respondents:
- Satisfaction Score: 66 out of 100
- Content Satisfaction Score: 77 out of 100
Customer satisfaction impacts visits:
- Likelihood to Return: 76%
- Recommend: 73%
Contact Us
If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!
Contact us at webprogram@nara.gov