Selected Comments from February's American Customer Satisfaction Index (ACSI) Survey

  • Great presentation. Was very easy to navigate!
  • The clarity of the items in each category. Sometimes websites can be really vague and cause you to search way to long for something commonly requested.
  • Views of original documents; text of original documents. Everything downloadable!!!! The whole site is awesome! Thank you very muich for making all of this so easily accessable!!!!
  • The accuracy of historical documents.
  • I love this site. I'm genealogist and a political news author for and use it quite frequently on both applications. This is, by far, my favorite .gov site; tons of information and very easy access to all of it.
  • It's great. I wish I known of this years ago.
  • Way too much information. What a joy to get lost there.
  • The site's clear organization.
  • Good primary sources for history reports and projects.
  • The contact link, by which to email specific research questions. Very handy!
  • Being able to fill out the form online and print it to fax it in to the correct place.
  • This is an amazing amount of work and information thank you for making this available to me. I am learning so much. Metrics Dashboard

February 1 - 28, 2014

Monthly Summary

  • 2,785,500 visits to (WebTrends)
  • 1,754,978 Unique Visitors (WebTrends)
  • 72.49% New Visitors (Google Analytics)
  • 27.51% Returning Visitors (Google Analytics)

Most Popular Topics on

Most Popular Search Terms

This includes searches on as reported by Google Analytics

  • declaration of independence
  • bill of rights
  • us constitution
  • constitution
  • von trapp family
  • federal holidays 2014
  • civil rights act of 1964
  • amendments
  • dd214
  • lewis and clark expedition
  • electoral college
  • ansel adams
  • articles of confederation
  • 19th amendment
  • military records

Who our Website Visitors are

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Genealogists:   24 %
  • Veterans:   23 %
  • Researchers:  18 %
  • Educator or Student:  15 %

What our Website Visitors are Looking for

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Historical Documents:   31 %
  • Veterans' Service Records:   23 %
  • Genealogy or family history information:   20 %
  • Online Electronic Records:   4 %
  • Federal Register Publications   3 %
  • Events Information:  2 %

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In February, there were 306 respondents:

  • Satisfaction Score:   67 out of 100
  • Content Satisfaction Score:   75 out of 100

Customer satisfaction impacts visits:

  • Likelihood to Return:   76%
  • Recommend:   73%

Contact Us

If you have suggestions on ways to improve, we'd like to hear from you!

Contact us at

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272