Selected Comments from December's American Customer Satisfaction Index (ACSI) Survey

  • Best government site I have visited.
  • Site is well constructed and easy to use.
  • I like the way it is laid out and information is very easy to find. I will use this site again.
  • The amount of effort that obviously went into its organization and design, and that obviously is involved in its upkeep. Outstanding.
  • I was surprised to find exactly what I was looking for, especially the original document, and much more!
  • I'm grateful that this site exists. Thank you!
  • Wonderful USTREAM of Iraqi/Jewish history talk.
  • Was extremely easy to find exactly what I was looking for. Thank you so so so so much for that being such an easy task!
  • It gave me the information I wanted about how to get my father's military record.
  • There are many treasures waiting to be found.
  • Easy to get on and navigate through.
  • Easy access, found what I was looking for. Very pleased with that. Even info about reproduction/copies, was clear and concise.
  • Incredible historic photographs curated by fabulous NARA staff.
  • Details, details, details all in one place!
  • An unbelievable amount of information.
  • Such (apparent) transparency of information is not practiced by many others that I have seen (and not practiced by history textbooks).
  • I am new to this marvelous world of high tech devices, and laptop computer, navigated through without difficulty following step by step instructions.
  • Lovely organization and easy moving from page to page.
  • It has made available photo images from negatives that were previously not available to researchers.
  • All excellent. My commendation to all who have provided this site. Grateful also for this input. A Merry Christmas to you all!
  • I learned a lot of helpful information, have booked mark the site so I have easy access to it for more information and research. Thanks so much!!
  • it's beautiful and easy to navigate. It's clear what's there: a history of the documents, not the US. Thank you soooo much for not talking down to us and allowing the docs to speak for themselves.
  • I found MORE than I expected. A great site for research or just browsing (like me).
  • Found "exactly" what I wanted !!!! (in fact, more than I'd hoped ...!!!!! (smile)
  • I loved the history of the physical documents (archival procedures, where the documents had heen displayed in the past, etc). Great history! Metrics Dashboard

December 1 - 31, 2013

Monthly Summary

  • 2,609,480 visits to (WebTrends)
  • 1,695,482 Unique Visitors (WebTrends)
  • 73.05% New Visitors (Google Analytics)
  • 26.95% Returning Visitors (Google Analytics)

Most Popular Topics on

Most Popular Search Terms

This includes searches on as reported by Google Analytics

  • dd214
  • constitution
  • bill of rights
  • declaration of independence
  • civil war
  • executive order 9066
  • census
  • jackie robinson
  • 14th amendment
  • 1930 census
  • naturalization
  • emancipation proclamation
  • child labor
  • founding fathers
  • dawes rolls

Who our Website Visitors are

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans:   33 %
  • Genealogists:   26 %
  • Researchers:  13 %
  • Educator or Student:  12 %

What our Website Visitors are Looking for

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans' Service Records:   29 %
  • Historical Documents:   25 %
  • Genealogy or family history information:   19 %
  • Online Electronic Records:   5 %
  • Federal Register Publications   3 %
  • Events Information:  2 %

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In December, there were 306 respondents:

  • Satisfaction Score:   69 out of 100
  • Content Satisfaction Score:   79 out of 100

Customer satisfaction impacts visits:

  • Likelihood to Return:   78%
  • Recommend:   76%

Contact Us

If you have suggestions on ways to improve, we'd like to hear from you!

Contact us at

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272