Selected Comments from May's American Customer Satisfaction Index (ACSI) Survey

  • Quick access to American history
  • Great research information.
  • A knowledge source for info I didn't know was so readily available on the internet.
  • Clear description of how to obtain USMC records of those who served during WWII.
  • Lots of other helpful information that may aid in my search to find my family of origin.
  • The information is very clear and helpful.
  • Gave me exactly what I came for: printer-friendly versions of The Declaration of Independence, Bill of Rights and other Constitutional Amendments
  • Introduces interested viewers to the enormous amount of material which encourages continuation of the search. Thank you all.
  • Much information. Well structured. Nicely presented.
  • You allow free use of images, which many other sites do not. This promotes our history and allows others to benefit from learning from those images.
  • I felt it was conversationally delivered and approachable.
  • Quality & original pictures.
  • It is accesible and I found the video re: getting veteran records to be helpful.
  • Thank you for helping me be a better teacher.
  • I enjoyed having access to the constitution and the Bill of Rights.
  • I love history more than anything else in the world. Also, I know that the information that I do receive is credible and that it isn't changeable by just anyone. So I use this site often to help me research projects.
  • This is simply a great site. Metrics Dashboard

May 1 - 31, 2013

Monthly Summary

  • 2,612,301 visits to (Google Analytics)
  • 2,056,524 Unique Visitors (Google Analytics)
  • 70.5 % New Visitors (Google Analytics)
  • 29.5 % Returning Visitors (Google Analytics)

Most Popular Topics on

Most Popular Search Terms

This includes searches using external search engines as well as the search on, as reported by Google Analytics

  • dd214
  • Civil War
  • Constitution
  • Bill of Rights
  • Declaration of Independence
  • Executive Order 9066
  • Civil War photos
  • Census
  • Vietnam War
  • medical records
  • 14th Amendment
  • Jackie Robinson

Who our Website Visitors are

Content Scores and Distributions as reported by 457 respondents on the American Customer Satisfaction Index (ACSI) survey in May.

This is based on the 457 respondents who filled out the American Customer Satisfaction Index (ACSI) survey in May.

  • Veterans:  37%
  • Genealogists:   21%
  • Researchers:  14%
  • Educator or Student:  11%

What our Website Visitors are looking for

This is based on the 457 respondents who filled out the American Customer Satisfaction Index (ACSI) survey in May.

  • Veterans' Service Records:   33%
  • Historical Documents:   26%
  • Genealogy or family history information:   18%
  • Online Electronic Records:   4%
  • Federal Register Publications: 2%
  • Lesson Plans   2%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In May, there were 457 respondents:

  • Satisfaction Score:   68 out of 100
  • Content Satisfaction Score:   79 out of 100

Customer satisfaction impacts visits:

  • Likelihood to Return:   77%
  • Recommend:   75%

Contact Us

If you have suggestions on ways to improve, we'd like to hear from you!

Contact us at

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272