Selected Comments from February's American Customer Satisfaction Index (ACSI) Survey

  • Large amounts of cataloged and indexed media. Saves me a few hours driving to multiple locations for the same.

  • Photos were well selected from the thousands possible.

  • Good overview of the archive's various missions and collections.

  • It is a treasure trove of important documents and images from America's past.

  • Helpful tutorials on how to use the site.

  • Portal for many wonderful historical things. Great to make the collection more available. Metrics Dashboard

February 1 - 28, 2013

Monthly Summary

  • 8,178,433 page views to
  • 2,148,083 Unique Visitors
  • 70.07% New Visitor, 29.93% Returning Visitor

Most Popular Topics on

This is based upon the number of Page visits.

Most Popular Search Terms

This includes searches using external search engines as well as the search on

  • dd214
  • Constitution
  • Bill of Rights
  • Declaration of Independence
  • Civil War
  • Jackie Robinson
  • Executive Orders
  • Emancipation Proclamation
  • Founding Fathers
  • Census

Who our Website Visitors are

Who our visitors are around the world.

This is based upon those who filled out the American Customer Satisfaction Index (ACSI) survey in February.

  • Genealogists: 34%
  • Veterans: 28%
  • Researchers: 14%
  • Educator or Student: 11%

What our Website Visitors are looking for

This is based upon those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans' Service Records: 27%
  • Genealogy or family history information: 26%
  • Historical Documents: 19%
  • Online Electronic Records: 5%
  • Events Information: 3%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In February, there were 480 respondents:

  • Satisfaction Score: 62 out of 100
  • Content Satisfaction Score: 72 out of 100

Customer satisfaction impacts visits:

  • Likelihood to Return: 71%
  • Recommend: 67%

Contact Us

If you have suggestions on ways to improve, we'd like to hear from you!

Contact us at

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272