Metrics

Selected Comments from October's American Customer Satisfaction Index (ACSI) Survey

  • Amazing source of information, particularly for children undertaking projects.

  • The entire site is a resource all educators can benefit from. Thank you!

  • I was simply looking for text on the Constitution and I found much more. I enjoy the history on how things had come to pass.

  • A plethora of information at an individual's fingertips.

Archives.gov Metrics Dashboard

October 1 - 31, 2012

Monthly Summary

  • 8,756,630 page views to Archives.gov
  • 2,261,807 Unique Visitors
  • 70.63% New Visitor, 29.37% Returning Visitor

Most Popular Topics on Archives.gov

This is based upon the number of Page visits.

Most Popular Search Terms

This includes using external search engines and the search on archives.gov.

  • electoral college
  • dd214
  • Constitution
  • Declaration of Independence
  • Bill of Rights

Who our Website Visitors are

Who our visitors are around the world.

  • Educators: 22%
  • Veterans: 19%
  • Researcher: 18%
  • Genealogists: 13%

What our Website Visitors are looking for

This is based upon those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Historical Documents: 29%
  • Veterans' Service Records: 17%
  • Genealogy or family history information: 11%
  • Online Electronic Records: 6%
  • Events Information: 4%
  • Federal Register Publications: 4%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain language specific questions, to measure customer satisfaction.

In October, there were 448 respondents
  • Satisfaction Score: 74 out of 100
  • Content Satisfaction Score: 82 out of 100
Customer satisfaction impacts visits:
  • Likelihood to Return: 80%
  • Recommend: 78%

Contact Us

If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!

Contact us at webprogram@nara.gov

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272

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