Customers Tell Us they
Love SmartScan!
”This service is great! It’s fast, convenient, and cost effective. I don’t have to worry about lost files or returning files, (and it provides) faster service for our customers within the government family—documents can be forwarded to other government agencies…extremely convenient for all involved.“
US Bankruptcy Courts,
Ft. Worth, TX
”This was a good way to accomplish this task. All of the mail normally sent to me comes through our main building (and) is irradiated there. This process typically delays my receiving the mail for up to seven days. Your method streamlined that.“
Internal Revenue Service
”Thanks—this is so much better than having to have the whole record sent for two documents. I hope that this will be wave of the future for document requests.“
US Courts, Ft. Worth, TX
Get Your Records Fast with SmartScan
SmartScan is a new way of getting your records from Federal Records Centers. Your reference request is researched, scanned by our staff, and emailed to you in PDF format.
It’s Cost Effective
SmartScan eliminates outbound and return shipping costs and paperwork. SmartScan is particularly cost effective for requests of 30 pages or less.
It’s Simple to Use
There are no special procedures to learn—just type “SmartScan” in the “Remarks” section of your request, and provide a valid Federal email address.
It’s Fast
SmartScan is the fastest way to retrieve records from the FRC. In most cases, if you submit your SmartScan request by 9:00 a.m., your records will be emailed to you by 4:00 p.m. that very same business day.
It’s Easy to Share
SmartScan documents are sent as high quality Adobe PDF (Portable Document Format) attachments. You can share these documents instantly with agency colleagues in your office or around the world.
There’s Nothing to Return
With SmartScan, there is no need to return your records, so there are no return shipping costs.
It’s High Quality
FRCs offer 100% quality control check on all SmartScan transmissions.
Your Paper Records Never Leave the FRC
Your original records remain securely stored at the FRC, and are rapidly refiled and ready for use by your agency colleagues.
For more information on SmartScan:
- Visit the SmartScan FAQ's
- Contact your Account Representative or
- Contact your local FRC Director
PDF files require the free Adobe Reader.
More information on Adobe Acrobat PDF files is available on our Accessibility page.
