Freedom of Information Act (FOIA)

NARA Privacy Act Systems: NARA 39

System Name: Visitor Ticketing Application (VISTA) Files.

System Location: Visitor Ticketing Application Files are maintained at the Presidential Libraries across the country.

Categories of Individuals Covered by the System: Individuals covered by this system include persons who serve as points of contact for groups visiting the Presidential Libraries and invited guests to special events at the libraries.

Categories of Records in the System:Visitor Ticketing Application Files may include the following information on an individual: mailing address, telephone number, e-mail address, and credit card information.

Authority for Maintenance of the System: 44 U.S.C. 2108, 2111 note, and 2203(f)(1).

Routine Uses of Records Maintained in the System, Including Categories of Users and the Purposes of Such Uses: NARA maintains the Visitor Ticketing Application Files on individuals to: store information on groups that interact with the library; conduct outreach with the points of contact with these groups, in order to maintain visitor levels and improve service; to study visitor data over time; and to store information on those attending special events. The routine use statements A, C, E, F, G, and H, described in Appendix A following the NARA Notices also apply to this system of records.

Policies and Practices for Storing, Retrieving, Accessing, Retaining, and Disposing of Records in the System:

Storage: Electronic and paper

Retrievability: Information in the records may be retrieved by the name of the individual.

Safeguards: Electronic records are accessible via passwords from workstations located in attended offices. VISTA Files are maintained on servers unique to each Presidential library.

Retention and Disposal: Visitor Ticketing Application Files are unscheduled records and, therefore, are retained until the Archivist of the United States approves dispositions.  NARA is in the process of scheduling the Visitor Ticketing Application Files.

System Manager(s) and Address: The system managers for the Visitor Ticketing Application Files are the Directors of the individual Presidential Libraries (NL). The addresses for these locations are listed in Appendix B following the NARA Notices.

Notification Procedure: Individuals interested in inquiring about their records should notify the NARA Privacy Act Officer at the address listed in Appendix B.

Record Access Procedures: Individuals who wish to gain access to their records should submit their request in writing to the NARA Privacy Act Officer at the address listed in Appendix B.

Contesting Record Procedures: NARA rules for contesting the contents and appealing initial determinations are found in 36 CFR part 1202.

Record Source Categories: Information in the Visitor Ticketing Application Files is obtained from researchers and from NARA employees who maintain the files.

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