Customer Service at the National Archives
Ensuring that people can discover, use, and learn from the documentary heritage preserved in the National Archives is a cornerstone of our strategic plan, Preserving the Past to Protect the Future: The Strategic Plan of the National Archives and Records Administration, 2006-2016.
How we will do this is spelled out in the specific performance targets of the plan. Two, in particular, describe our goal to provide prompt, easy, and secure access to our holdings anywhere, anytime, and increase access to our records in ways that further civic literacy in America. Our commitment to achieving these goals is reflected in the many customer service standards in the plan, compiled for your convenience in Appendix A. These standards reflect your expectations and needs.
We need to hear from you so that we can continue to use our resources to serve you best. Please continue to let us know what is most important to you!
- Send us your comments
Your thoughts about the National Archives and Records Administration’s services and products are always welcome and can be sent to us electronically via our Inquire Form. Your messages are promptly routed to the appropriate office in the National Archives for personal attention and a timely response.
- Respond to our surveys
We survey our customers on a recurring basis to determine your degree of satisfaction with our products and services.
- Find out what we have done to meet your needs
We report on our accomplishments in our annual performance and accountability reports. We regularly update our customer service standards, after listening to what you have to say. Be sure to check out our most recent update.